When travelling one thing I always expect is good customer service, but I am often let down by people that just don’t get it. To ensure you’re giving your customers great service stick to these basic rules:
1. Ensure that your employees smile at customers. If you’re in customer service you must master the art of the genuine smile
2. Greet customers like you would guests to your home
3. Always say please and thank you
4. Try and memorise people’s name and call them by their name
5. Always under-promise and over-deliver
6. Answer the phone with a smile within 3 or 4 rings
7. If you’re in retail escort customers to a product or department they’re looking for rather than just pointing directions
8. Ensure that you and your employees are neat and well presented
9. If you’re in retail ensure your employees wear name badges
10. Train your employees how to offer brilliant service
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http://blog.bizlaunch.ca/2010/03/01/10-tips-on-...
“Train your employees HOE to offer brilliant service”
Unfortunate connotations in some US cities…
http://blog.bizlaunch.ca/2010/03/01/10-tips-on-...
“Train your employees HOE to offer brilliant service”
Unfortunate connotations in some US cities…
Nice tips! Customer service is an integral part of job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.
Tina
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