When travelling one thing I always expect is good customer service, but I am often let down by people that just don’t get it. To ensure you’re giving your customers great service stick to these basic rules:
1. Ensure that your employees smile at customers. If you’re in customer service you must master the art of the genuine smile
2. Greet customers like you would guests to your home
3. Always say please and thank you
4. Try and memorise people’s name and call them by their name
5. Always under-promise and over-deliver
6. Answer the phone with a smile within 3 or 4 rings
7. If you’re in retail escort customers to a product or department they’re looking for rather than just pointing directions
8. Ensure that you and your employees are neat and well presented
9. If you’re in retail ensure your employees wear name badges
10. Train your employees how to offer brilliant service
